In 2025, the Guest Services team at Austin-Bergstrom International Airport (AUS) assisted more than 780,000 passengers with questions ranging from directions to airport facilities to general travel information. The team also organized 12 events during the year, offering activities such as making envelopes for Lunar New Year and crafting cards for Mother’s Day and Father’s Day. Over 4,000 travelers participated in these events.
The Volunteer Ambassador program, managed by Guest Services, recorded 2,773 volunteer hours in 2025. Volunteers helped an additional 72,685 visitors navigate the airport and provided information.
The City of Austin oversees a workforce of over 16,000 employees who manage city operations and services. More details about city management can be found on the official website: https://www.austintexas.gov/department/austin-city-managers-office. The city’s annual budget is $5.9 billion.
Austin has received high ratings for its municipal services compared to other large cities and emphasizes diversity and inclusion as key organizational values. Further information about these priorities is available at https://www.austintexas.gov/department/vision-and-values.
The City of Austin also maintains several historic sites within its park system, including Oakwood Cemetery and Zilker Botanical Garden: https://www.austintexas.gov/page/historic-austin-parks.
Austin continues to focus on fostering community pride and sustainable development as part of its commitment to being among the most livable cities: https://www.austintexas.gov/department/vision-and-values.
“Next time you have a question, feel free to ask one of our Guest Services teammates – they’re always happy to help!”
