North Austin News

As you rush through the bustling terminal at Austin-Bergstrom International Airport (AUS), catching a flight or returning from a trip, it’s easy to overlook the intricate machinery that keeps this dynamic airport running smoothly. Behind every landing and takeoff, a dedicated team works tirelessly to ensure the airport is safe, efficient, and inviting. This responsibility rests with the Field Maintenance Division, a group of unsung heroes who operate behind the scenes to ensure AUS not only remains operational at all times but also appears effortlessly welcoming to travelers.

Recently, we had the opportunity to sit down with Chris Carter, a seasoned leader in the Field Maintenance Division with nearly 30 years of experience. His journey is not just about managing tasks and maintenance schedules; it’s about creating a safe, efficient, and pleasant airport experience for all.

The Field Maintenance Division is divided into four key areas, each with its own set of responsibilities that are critical to airport operations.

In total, the Field Maintenance Division comprises 49 employees, including heavy equipment operators, supervisors for each section, and several skilled technicians. Chris emphasizes teamwork: “I’m only as good as my team, and their dedication and support have been invaluable throughout my career.”

We spoke with Chris about what a typical day looks like for this crucial team.

“Every day starts with a set of prioritized work orders,” Chris begins. Airfield Maintenance teams meet with Airside Operations while the Landside Maintenance group engages in planning and scheduling meetings that include Terminal Operations. Supervisors then meet with their coordinators and operators to discuss the day’s work plan. Once a new request comes in, the team regroups to assess timing and resources.

This meticulous planning is the backbone of the Field Maintenance Division’s success. Whether maintaining runways or ensuring public spaces' aesthetics, Chris’s team works efficiently.

The challenges faced by Airside Maintenance are unique and critical to aircraft operations. Preventative maintenance and a proactive approach are key to their success. Chris describes their strategy: “We have weekly meetings with the Airside Operations group who provide another set of eyes to identify potential issues.” The team maintains readiness for certification inspections at any time.

For the Motor Pool, precision and prevention are crucial. “There isn't one particular issue that pops up consistently,” Chris explains. “Anything mechanical will eventually break, but we focus on performing maintenance before problems occur.”

Safety and efficiency are fundamental to airport operations; thorough planning and effective communication prioritize these principles. Chris notes: “Our division works closely with other airport teams to ensure that maintenance activities align with overall airport operations.”

Chris Carter’s journey in the Field Maintenance Division reflects his passion and dedication. Starting nearly three decades ago as a temporary employee at Robert Mueller Municipal Airport, he has become integral to AUS's community.

What does Chris love most about his job? “The people I work with,” he says without hesitation. “Our employees are a joy to work with... There’s a strong sense of commitment.” This camaraderie makes them more than just a team; they’re family working together for AUS's success.

As Chris reflects on his nearly three decades of service: “Field Maintenance works with virtually every division at AUS... I wouldn’t have it any other way.”

Chris Carter and his team at Field Maintenance have been vital contributors at AUS through dedication and innovation.

Stay tuned for more behind-the-scenes glimpses in future editions where we'll continue exploring what makes AUS thrive!